Exchange & Return Policy
Your 100% satisfaction is essential for us. We offer a 30-day Return & Exchange Policy after the date of the receipt.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item or are unsatisfied so that we can evaluate the issue and make it right. Unfortunately, we do not accept returns on sale items or gift cards when available.
HOW TO?
If you notice any issue with the products or anything else on order, contact us at report@lyahon.com
- Have your order number
- Write in the email subject as formatted: Issue on order – [ Order Number #XXXX ]
- Write up your problem in detail and upload relevant photos where possible
- Indicate if you want a replacement (size or color), a return, or a refund.
We will respond within 48 hours. After approval of our team and reception of the item, we will issue:
- A replacement (size or color), notice that we have to launch a reprint of the new clothing ( It can take 2–7 business days of processing or less if the item is already available)
- A refund (click here for more details)
We cover claims from errors on our part at our expense.
EXCHANGE
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will issue your refund for your first order.
RETURNS
Returned – We accept returns only on clothing, not accessories and hats. Please, contact us at report@lyahon.com before returning any products.(See HOW TO?)
The Customer is responsible for paying the return shipping to the facility. The return address is on the order packaging. You could receive different packages for the same order. Make sure you use the correct return address on that same package. We will provide you with the exact return address if you lose it.
After receiving your items, the return processing can take about 5-7 business days.
Misprinted/damaged/defective items - Customers must submit any claims within four weeks after receiving the product.
Packages lost in transit - Customers must submit all claims four weeks after the estimated delivery date.
Wrong Address - If you provide an address that the courier considers insufficient, the shipment will be returned to the facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to the facility, and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You agree that any returned orders with face masks will not be available for reshipping and will be disposed of.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the consumer’s specifications made or personalized for the supply of goods;
- unsealed goods after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore, we reserve the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted by the English language, regardless of any translations made for any purpose whatsoever.